SHIPPING
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by clicking the ♥ icon on the product page!
* 72 HRS Shipping - Orders placed before 1PM EAT will be shipped after 72 hours after order is made. If placed after 1PM EAT, orders will be shipped after 72 hours on the next business day.
Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service.
** In-Transit Time - Starts when your order has been shipped, and does not include standard processing time of up to 3 business days. Business days do not include Sundays, or Kenyan Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy Page.
*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
For more information on our shipping policies, please click HERE!
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered.
To report a damaged item, please use the following process:
1. Contact our Customer Care team via the Online Request Form.
2. Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question. Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 3 days of delivery.
1. Contact our Customer Care team via the Online Request Form.
2. Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question. Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome.
Please note that all damaged, defective, and incorrect items must be reported within 3 days of delivery.
