FAQs
Below FAQs are some common concerns. We hope we can answer your questions.
SIZE AND FITTING
For sizing, we recommend reading our size guide breakdown to select your perfect home_254 fit size. Click here to view our size guide.
OR
Find the product you are interested in and click on the size guide to find your size. Please note that our size charts are specific to our products and do not compare with any other.
To help ease the uncertainty, we've put together a comprehensive fit guide. It will walk you through the various steps to finding the right home_254 fit for all our apparel. Click on the link to learn how to measure here.
SHIPPING AND ORDERS
Orders typically take 2-4 business days to be fulfilled but may take up to 5 business days. We appreciate your patience!
In a rush?
We provide the option to purchase priority processing, via our EXPRESS FEE service, which allows you to jump the queue and guarantee your order is fulfilled withing 1 business day.
Yes, however, this is limited to 24 hours after placing your initial order.
To edit or change your order, please reach out to us through a call, text, or WhatsApp at +254 (0) 705 691277or+254 (0) 731 246597
To track your order, please provide your order ID or number, which starts with # (e.g., #50001). You can give this number to our customer support team, or our customer service, or message us on our Shopify inbox chat.
Yes, being a Made to Order brand, we can customize a fit to your specified measurements and customization.
To place a custom order, please reach out to us through a call, text or WhatsApp at +254 (0) 705 691277 or +254 (0) 731 2246597 or email us at info@homeapparel254.com.
RETURNS AND EXCHANGES
It's pretty easy. Simply contact our customer support team via a call, text, or WhatsApp at +254 (0) 105 101 588 or email at hello@homeapparel254.com, and provide the required details of your order. They will verify and provide further instructions.
Unfortunately, due to ethical and hygiene reasons, some products can't be returned. See the EXCEPTIONS list under the RETURNS & EXCHANGE POLICY here
We process exchanges within 3 days. You can pick up at our store or have it delivered to you once it is ready.
Please contact our customer support team who will assist with rectifying the mistake as soon as possible. Give us a call, text or WhatsApp at+254 (0) 105 101 588or email at hello@homeapparel254.com
STORE INFORMATION
Our Flagship Store is at COLLEGE HOUSE 1, along University Way, next to Shell. Click here
We are open from 10 AM to 7 PM EAT from Monday to Saturday.
CONTACT US
Please contact our customer experience team through a call, text or WhatsApp at +254 (0) 705 691277 or +254 (0) 731 2246597 or email us at info@homeapparel254.com.
Please contact our customer support team through a call, text or WhatsApp at+254 (0) 105 101588, 10 AM EAT – 9 PM EAT, 7 days a week. You can also email us at hello@homeappparel254.com
Unable to find satisfactory answers?