Store Returns Policy

Our Store Return Policy states that refunds and store-bought returns are not accepted. Additionally, exchanges are only allowed for in-store purchases. If your purchase was made online, you may return your items at store location to receive in-store credit in accordance with our Store Returns Policy.

If you are unhappy with your in-store purchase, you may bring the item to the store in which it was purchased for an exchange within 3 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached. 

Please be advised that Fashion Nova stores do NOT accept exchanges or returns on the following items:

  • White Apparels*
  • Clearance Items 

*White Apparels purchased in-store are non-returnable. 

In addition to the items listed above, all online items ending in Ksh .50 are considered Final Sale and are non-returnable in-store.

Upon returning your item to the store, you will receive store credit in the form of a physical Gift Card to use in-store only. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online. Refunds to the original form of payment are not performed for returns under any circumstance. 

In-Store Returns for Online Purchases

If your purchase was made online, you may return your items at one of our store locations to receive in-store credit in accordance with our Store Returns Policy. For our store location, please click here. If you are unhappy with your online purchase, you may bring the item to the store in which it was purchased within 3 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached.  

Exchanges for Online Purchases

Presently, we do not accommodate exchanges for purchases made online to be exchanged in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired. 

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all #home_254Fam across the globe.

 

Still Need Help? Contact Us Here!

 

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