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- - All returns will be refunded via store credit in the form of an E-Gift Card code.
- - You will be responsible for covering the shipping costs to return your item(s).
- - Items must be sent back within 3 days of the delivery date.
- - Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
- - Please allow 3-4 business days for us to process your return once it is received by our Distribution Center.
- home_254 is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Once your return has been processed, you will be issued store credit in the form of a home_254 E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.
During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our Customer Care team via the Online Request Form with your Order Number and the name of the item(s) returned along with one of the following:
• Proof of postage/return postage receipt
• A return tracking number
• An RMA number (*if the Online Returns Portal was used to return)
Note: If you returned using the Online Returns Portal, you may track your return status by accessing the returns portal and entering in the Order Number for the return in question.
Kenya Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact our Customer Care team via the Online Request Form within 7 days of delivery. Please report your item as soon as possible for assessment.
Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that you can show off your 254Style!
Alternatively, home_254 reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.
Keep in mind that Gift Cards issued in-store are not transferable to our online store, even if the original purchase was made online.
Alternatively, you may use our Online Returns Portal to purchase a return shipping label. Please note that the returns portal is only available for use by our Kenya Domestic customers.
We accept returns up to 3 days after delivery of your order so long as the apparels are unworn, show no signs of wear, and are returned in their original packaging.
Please see our full Online Returns Policy for more information.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door. Have your tracking number?
Check the status of your shipment here.
When you return your home_254 items using the Online Returns Portal, you will receive a tracking number with your return label. Once the package has shipped, you can input your tracking number at https://home254ke.shipment.co/track to see exactly when home_254 receives your return!
If you do not have access to your tracking number, no worries! You can find the tracking information by accessing the returns portal and entering the Order Number for the return in question.
Please keep in mind that all returns have a processing time of 3-5 business days from when the package is received at our Distribution Center.