At JBEEJURA DESIGNZ | home_254, we create products that give you that feeling of belonging. Whether you’re wearing our apparels locally or internationally, we want you to love what you ordered, but if something is not right, let us know. You may return the merchandise and place a new order for another colour, or a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within three (3) days from the date on which these goods were delivered.
We do not return or exchange gift certificates, custom apparels, white apparels once dispatched, unless it is a manufacturing defect.
If you have questions regarding returning an homeapparel254.com order, you can also call us at +254 (0) 705 691 277 or +254 (0) 714 773 113, 10AM EAT – 9PM EAT, 7 days of the week.
EASY ONLINE DOMESTIC RETURNS AND EXCHANGES
If you are unhappy with your purchase, be it in-store or online, you may bring the item to the store for an exchange within 3 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached.
Returns are only processed through our store. If your purchase was made online, you may return your items at store location to receive in-store credit in accordance with our Store Returns Policy. For our store location, please click here.
Please be advised that JBEEJURA DESINGZ | home_254 stores do NOT accept exchanges or returns for the following items:
- White Apparels*
- Multicolored Hoodie( Patched)*
- Myhome_254 Products*
- Clearance Items or Black Friday or ON SALE Items
*White Apparels purchased in-store are NON-RETURNABLE in case they have any kind of stain.
*Multicolored (patched) Apparels are NOT EXCHANGEABLE on the basis of PATCH PATTERN of the apparel purchased. Patch pattern changes with every apparel and none looks similar.
*Because custom and personalized myhome_254 products are made just for you, they are not returnable.
Need to make a change? You may exchange your product within three (3) days using our free exchange option, but if its more than 3 days you will have to re-order the item you want replaced.
We will process your return within 1-4* business days of receipt and apply a credit to your original payment method. You’ll receive an email/Text Message from us when this is complete. We do not refund shipping charges.
PRODUCT QUALITY CLAIM
If you believe you have a defective home_254 product that was purchased from us, please contact us. You may be eligible for a production inspection.
Please have product in hand when you contact the team. The team will need you to read the article number printed on the product to determine authenticity & eligibility for your inspection.
Unfortunately, APPARELS not accompanied by the original receipt or cloth tags are not eligible for replacement.
We cannot assume responsibility for lost shipments, please retain your return tracking # for your reference once your return has been processed.
WARDROBBING & EXCESSIVE RETURNS
Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all #home_254Fam across the globe.
Kindly follow the below process for order returns:
Take a copy/photo of the order/invoice sheet and circle the product/s you are returning.
Pack the item/s you wish to return in the original delivery package if possible, Please ensure that the product is unused and in the same condition as you received it and all the tags are intact.
Insert the order/invoice sheet and ensure that the parcel is packed properly.
When our courier partner arrives, hand over the parcel. Once we receive the returned courier, the exchange/refund process will be initiated for the items returned. Once processed, it may take upto 1-4 working days for the exchange/refund amount to get credited at its source.
Return request for online orders can be raised within three (3) days of order delivery.
EASY IN-STORE EXCHANGES
Alternatively, you can exchange the merchandise for another style or size at any of our exclusive stores. Find your nearest store from the list available in the Store Locator section.
Visit any store from the list available in the Store Locator section within three (3) days from the date of receiving the order for an exchange.
Please make note of the following points before visiting the store for a hassle-free exchange process:
Kindly carry the invoice copy along with the unused products & the tags intact.
If the newly selected merchandise value is more than the originally purchased merchandise value, then you may have to pay the difference amount.