Our Delivery Policy
home_254 offers a wide range of delivery options aimed at getting your items to you as quickly as possible. Deliveries are made on Wednesdays and Saturdays excluding public holidays and Sundays. We deliver countrywide including same-day delivery (premium service) in Nairobi and offer a free pick-up service at our Nairobi store. (Please see free pick-up option below for this in-store pick-up service) You will have the option to select your preferred delivery location (zone) at checkout.
Nairobi Deliveries - Within Nairobi CBD delivery is Ksh.100, to most parts of Nairobi delivery is charged depending on distance from our central processing zone. Your delivery fee will automatically calculate at checkout once you select your delivery location/zone. Please WhatsApp/call us at +254 (0) 705 691 277 or +254 (0) 714 773 113 if you have any questions.
In addition, we offer a free pick-up service. As you checkout online, you can select this free service as your delivery option or choose to use our modestly charged at-cost delivery option.
Outside Nairobi deliveries - We deliver countrywide to most towns in Kenya via parcels services. The delivery fees for areas outside of Nairobi is charged according to your zone and is payable before dispatch. Outside Nairobi orders are shipped after 4 days from the date of the order and typically arrive to any part of Kenya next day. In some rare instances, your parcel may however take longer to get to you. One of our team members will keep you informed on the status of your order all the way to delivery to you. Please note that at this time, outside Nairobi orders require payment (such as M-pesa or Credit card online) before dispatch.
Orders placed after 5:00 PM - Orders placed after 5:00 PM, Mondays through Saturdays are considered as orders made on the next business day. (excluding public holidays and Sundays)
Free In-Store Pick-up Service You can pick-up your orders at our shop based at Kenya House Complex on Koinange Street, First Floor Room No. F11. Upon checkout you can select this free service as your delivery option. Orders are typically available for pick-up within 4 working days of placing the order.
Please see map location to our shop here
Our Promise - We always endeavor to deliver your purchase on time and to provide you with the most up-to-date information regarding your order. From time to time, unforeseen circumstances like inclement weather and traffic may cause your order to be delayed and a team member will be in-touch via Phone/WhatsApp or email to let you know of any changes or delays. Please keep your phone number contact(s) current in our address book via your account page.
Questions Should you have any questions, please Call, Text or WhatsApp our customer service line at +254(0)705 691 277, or +254(0)714 773 113 or email firstname.lastname@example.org.